This little package arrived in the morning mail, all the way from England, the end result of some extraordinary customer service.
My Barbour jacket is one of my most prized items of clothing. After a few years of solid wear in the snow and cold of Winters in New England, it's got some battle scars:
No matter, I can hang with the idea of the tattered and patched Barbour. All I need is a piece of waxed cotton fabric, so I can have Mr. Lee fashion some patches to close up the holes. I don't know if you ever tried to find a piece of waxed cotton cloth, bulk, on the internet or otherwise, but believe me, it ain't easy.
As a last resort, I email the customer service department at Barbour. I explain to them how much I love this jacket, and how much I'd rather repair it than buy a new one, and how I have secret elderly Korean tailor whose work is tight-as-sh*t, and I want him to make patches, and please, where can I get some cloth? In reply, I get an email asking me for the model number of my jacket. I email back that it's an A50, an older style "Moorland".
Two weeks go by with no reply. Just as I'm about to rat them out, I get an email apologizing for the length of time to reply, but it took a while to track down the fabric to match an older jacket, and of course we'll send you a yard at no charge, just give us an address. I never actually asked them for the cloth.
A scant five days later, the cloth arrives via airmail at my door.
That, folks is customer service.